Support
A problem, a question or an idea: we read them all.
You can write to us at info@mypoint.com.tr. Telling us your phone model and which screen the problem is on helps us help you faster.
Frequently asked
Where is my data stored?
Only on your phone. Pofuduk has no account and nothing you write is sent to us. The details are in the privacy policy.
Will my records come with me to a new phone?
If you set up your new phone from your old phone's backup (iCloud Backup, a computer backup or Google backup), Pofuduk comes along with your goals, mood check-ins and notes. Without a backup, deleting the app deletes the data too; we can't bring it back because we don't have a copy.
When does Pofuduk go on a trip?
Every goal adds Keyif to the bar. When it fills up, Pofuduk sets off on a two-hour trip. Each goal you do while it is away brings it back a little sooner, and it returns with a postcard and some Mandalina.
I want to do a goal a few times a week or a month, not every day.
On the goal's screen, under "How often?", pick "A few times" and set how many times a week, in two weeks or a month. The goal shows up every day and counts as done for that period once you reach the number. For a one-time task pick "Just once": it stays on your list every day until it's done.
I'm ill or on holiday. Will my streak break?
You get one rest day every week: doing nothing that day doesn't break your streak (just not two days in a row). For a longer break, turn on Settings → Streak → "I'm taking a break": your streak waits, and reminders and the Lock Screen go quiet. When you're back, tap "I'm back" on the home screen.
I can't do a goal today.
Press and hold the goal. You can skip each goal once a week: it stops asking for that day but gives no Keyif and doesn't count for your streak. Or snooze it once a day to be reminded an hour later (until 22:00 at the latest).
Notifications don't arrive.
Check that notifications are on in your phone's Settings → Notifications → Pofuduk. The morning and evening notifications are turned on in Pofuduk's Settings, goal reminders on each goal's own screen. The evening one doesn't come if you've already logged your mood that day. A focus mode may also be silencing them.
What can I do with tangerines?
You can give Pofuduk a tangerine (on the chat screen) or buy outfits, a head friend and things for the room at the Bazaar. Open it by tapping the 🍊 count on the home screen; trying things on is free. Tangerines come from trips and from rewards in Tasks.
Why is Pofuduk a baby? Will it grow?
Pofuduk arrives as a baby, is young from day 4 and grown from day 11. If you love the baby or the young one, keep it at that stage in Settings → Growing up. Outfits are made for the grown-up, so they show once it has grown.
When does the room turn to night?
A little after sunset where you are: in London, around 21:45 in June and before 16:30 in December. No location permission is needed; your phone's time zone is used. In winter there's snow in the window, in spring a tree in blossom.
I'm going through a hard moment.
You are not alone. In Pofuduk, Settings → "Helplines for a hard moment" lists emergency numbers and helplines for your country. If you are in danger right now, call your local emergency number.